Contact support
For help with learning progress, purchases, account access or a technical issue, email cagatay19992015@gmail.com. We aim to respond as quickly as possible.
What to include
- Your device model and iOS or Android version.
- The ManabuLab version shown at the bottom of Settings.
- A short description, the screen involved and the approximate time the issue happened.
- For account issues, the account email; for purchase issues, the store and product involved.
- An optional screenshot with private information removed.
Never send passwords, Apple/Google sign-in codes, full payment card details or unnecessary personal information. We may ask for limited information to verify ownership of an account.
Restore premium access
Use the same Apple or Google store account that made the purchase. In ManabuLab, open Profile → Settings → Subscription → Restore purchases. A successful restore recovers eligible premium access; it does not create a new purchase or recover deleted learning progress. If access still appears incorrect, contact us before buying the same product again.
Billing, cancellation and refunds
Apple or Google processes charges, renewals and refunds. Deleting your ManabuLab account or uninstalling the app does not cancel a subscription.
- Apple subscriptions: manage or cancel.
- Apple refunds: report a purchase problem.
- Google Play: use Payments & subscriptions in your Google Play account for subscription management and the store's refund process.
We can help investigate app access and purchase validation, but we do not control the store's refund decisions.
Accounts and learning progress
Account sign-in enables cloud progress synchronization. Check that you are using the intended account before troubleshooting. Avoid resetting progress, deleting your account or buying again as a first troubleshooting step. If you used the app as a guest, mention this when contacting us because local progress and account progress may differ.
Privacy and deletion requests
You can initiate permanent account deletion in the app: Profile → Settings → Account → Delete account. See the deletion guide for associated analytics, timing and subscription information. Privacy requests and deletion status questions can also be sent to our support email.
Read our Privacy Policy for information about Supabase, PostHog, RevenueCat, advertising measurement and your rights.